What you’ll actually do

This is a senior role with two halves. The first is direct work with young people. The second is shaping the practice of the team around you.

• Lead one-to-one and small-group mentoring focused on social and emotional regulation, behaviour for learning, and re-engagement.
• Help build and deliver personalised RESET intervention plans alongside the wider team.
• Act as a key adult for young people, holding routine, restorative practice, and secure relationships at the centre of the work.
• Model and coach best practice in behaviour management, de-escalation, and trauma-informed approaches. Trauma-informed isn’t a phrase we use lightly. It means understanding behaviour as communication, building safety before challenge, and being deliberate about how we show up.
• Support transitions, reintegration planning, and ongoing assessment, liaising with schools, families, and external professionals.
• Track progress and report it accurately, so the right people always know what’s working and what isn’t.
• Supervise and informally coach mentors and volunteers, day to day.
• Uphold safeguarding without compromise, and hold the team to the same standard.
• Contribute to risk assessments, daily planning, and team communication.
• Champion a culture of nurture, inclusion, and high expectations. Care and clarity, side by side.

The kind of person we’re looking for

• Substantial experience with young people in education, youth work, or social care, particularly those with SEMH or SEND needs.
• A genuine grasp of trauma-informed practice and what it looks like on a Tuesday afternoon, not just in a training deck.
• Experience leading or supporting a small team, or the readiness to step into it.
• Strong, plain-spoken communication with young people, families, and professionals.
• Sharp organisational and reflective skills. We hire people who think on their feet and learn from what happens.
• An unshakeable commitment to safeguarding, equality, and inclusive education.
• Full Enhanced DBS with Barred List check, on the Update Service or willing to obtain.
• Valid UK driving licence and business car insurance.

How we work, in plain English

• Be calm. Safety comes first.
• Be consistent. Show up, every time.
• Be real. Speak plainly. Listen deeply.
• Be collaborative. Progress is shared work.
• Be purposeful. Every action should move someone forward.

Pay and hours

• From £26,436.80 per year (FTE, based on 40 hours, 52 weeks).
• Part-time: 30 hours per week, 44.6-week contract.
• Full-time: 40 hours per week, 44.6-week contract.

What we offer

• A leadership role with real influence over how the provision feels and functions.
• The chance to help shape a new provision from the ground up.
• Professional development and progression within Storyy Education and the wider Storyy Group.
• A team that holds the work to a high standard, and supports each other to meet it.

Practical bits

• Location: Wiltshire, on-site.
• Work pattern: in person.
• Right to work in the UK: required.
• Education: GCSE or equivalent preferred.

Why this work matters

Most of the young people who come to RESET have been holding something heavy for a long time. The job isn’t to fix them. It’s to create the conditions where they feel safe enough to put some of it down, take a breath, and start moving forward again.

If that’s the work you want to be doing, and the standard you want to set for others, we’d like to hear from you.